Save costs and increase available production time with remote services
High production capacity utilization is a must for the industrial sector in order to remain profitable in the future.
www.arnold-fastening.com
Digitalization is opening up new opportunities here - if companies have the right partners at hand. This is leading ARNOLD Umformtechnik, the developer and supplier of fastening systems, to expand its after-sales service for its machines with the offer of digital remote services. The emphasis is on data security, simplicity of operation and clear processes.
"For our customers, the new remote services are an ideal addition to the Industry 4.0 concept," says Jan Schmierer, Team Leader After Sales Service at ARNOLD. "The digital tools will enable us to identify the causes and rectify any faults in production operations much more quickly.” In future, process controllers, maintenance staff and operators will be able to communicate with ARNOLD's service specialists via voice-controlled VR glasses and get immediate support. With the help of a digital twin, problems can be identified or repairs and maintenance can be instructed step by step via remote access to the machine. Remote service replaces numerous trips, which also reduces the CO2 footprint of industrial companies and protects the climate.
Saving costs by reducing machine downtime
The professional after-sales service saves time and costs right from the start, because the machine downtime spent waiting for service technicians to perform an initial analysis is completely eliminated.
In addition, regular maintenance appointments can be planned more precisely in advance, which also increases machine availability. Using a hybrid solution, the ARNOLD on-site maintenance service can also be used to document the automated joining processes. The tool translates all documents into 80 languages for international use. Live translation with subtitles will also be available in the future.
Data security is paramount
All data is stored directly in the machine and remains solely with the customer. Remote services are provided via secure VPN access, which the customer must approve in advance, for example with a key switch on a VPN router. In this way, the company retains decision-making authority over any access to a system. Jan Schmierer explains: "We consider ourselves as a partner to our customers. That's why, just like with all our services, our new remote services focus on process security, product reliability and simplicity of operation."
