Arlington County Modernizes Emergency Services With Hexagon AI Safety Platform

Modern emergency response requires more than just receiving calls; it demands the ability to synthesize vast amounts of data in real time. Traditional computer-aided dispatch (CAD) systems often struggle with cross-agency silos and the inability to process non-obvious patterns during complex crises. Hexagon’s AI-enhanced, cloud-based public safety platform addresses these limitations by integrating assistive artificial intelligence and unified cloud architecture, providing a level of regional coordination and predictive insight that legacy on-premise solutions cannot match.

Advancing Beyond Traditional Dispatch with Assistive AI
The primary differentiator in modern public safety technology is the shift from passive data entry to active intelligence. While standard systems rely on manual queries, Hexagon’s Smart Advisor AI uses assistive algorithms to monitor live data streams. It identifies linked events and anomalies that might be missed by human dispatchers, surfacing these insights automatically. This capability is critical in high-density areas like Arlington County, where the Emergency Communications Center manages over 300,000 calls annually and oversees security for national assets such as the Pentagon and Reagan National Airport.

Cloud Architecture vs. On-Premise Silos
A significant hurdle for regional emergency response has been the technical difficulty of "CAD-to-CAD" communication. Unlike traditional localized hardware, the HxGN OnCall Dispatch cloud-based infrastructure allows for seamless interoperability across diverse jurisdictions. In the National Capital Region, where Arlington collaborates with 18 counties and 16 different CAD systems, this cloud-native approach eliminates the lag and compatibility issues inherent in older technologies. This ensures that when a major incident occurs, information flows instantly between local, federal, and military agencies, including the Fort Myer Army base.

Empowering Field Operations Through Real-Time Analytics
Operational excellence in public safety is now defined by the ability to extend the power of the dispatch center to the field. By utilizing OnCall Analytics and expanded mobile capabilities, responders receive a common operating picture on their mobile devices. This differs from competitive systems that often offer fragmented mobile tools with limited data synchronization. The result is a unified ecosystem where data from the command center — enhanced by AI-driven insights — is immediately actionable for first responders on the ground, leading to faster response times and more informed decision-making during critical incidents.

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