GREENSBORO, NC, TO IMPROVE EMERGENCY RESPONSE WITH TECH FROM HEXAGON

The project will bring cutting-edge technologies, including advanced dispatch and cloud-based collaboration portals enhanced with assistive AI, to the city of Greensboro and Guilford County, NC, equipping first responders with some of the most advanced technologies available for emergency response.

Guilford Metro 911 emergency communications center, responsible for dispatching police, fire and emergency medical services across the county, will deploy Hexagon’s industry-leading computer-aided dispatch system, HxGN OnCall Dispatch. OnCall Dispatch enables enhanced call-taker and dispatcher performance and productivity through optimized user interfaces and workflows. Its field mobility capabilities will allow first responders to have laptop or smartphone access to the same real-time information that supervisors and dispatchers are seeing, improving in-the-field coordination and providing speech-to-text when hands-free communication is necessary.

HxGN Connect, a cloud-based collaboration portal hosted in Microsoft Azure, enhances multi-agency response by putting stakeholders into one interface, so everyone from police, fire, EMS and emergency management can see the same information at once and deploy resources strategically based on a common operating picture. The HxGN Connect collaboration platform is equipped with assistive artificial intelligence that can analyze incoming calls and other real-time data to identify trends and anomalies that might be missed during a hectic, multi-agency response to an emergency.